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Here's a transcript from a chat I had with MSN support recently. Side point, the information I was looking for was in the second hit from a search on deja.com.
Ole C.
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MSN Interactive Online technical Support is a real-time service available to
MSN Internet Access customers and MSN Explorer users. MSN Technical Support
Engineers will assist you with your Technical Support issues in real time,
without disconnecting your computer.
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Question: what nntp (usenet) server name can I use with OE?
An MSN Technical Support Engineer will be with you in a moment.
Erin: Thank you for using MSN Interactive Online Support, Ole. My name is Erin, I will be your Online Technical Support Engineer.
Erin: I am here to assist you and with your co-operation, I will certainly do my best to assist you. But before we proceed futher, please let me know the state that you are currently dialing from.
Ole: washington
Erin: Okay, Ole.
Erin: Confirming with you that you want to Configure the Usenet newsgroup in Outlook Express and you want to know the NNTP for the same.
Ole: that's right
Erin: Thank you for the confirmation, Ole.
Erin: I apologize I am unable to assist you, regarding the issue you are facing. I would request you to contact Usenet support team as they are the best people to assist you regarding this issue, since my expertise lies in MSN Internet Access related issues.
Ole: allright, how do I do that?
Erin: Ole, I apologize I do not have information regarding this.
Ole: I understand, you're telling me to contact the Usenet support team. How do I contact the Usenet support team?
Erin: Ole, you will have to visit the Usenet website for the same.
Ole: okay, I will do that. Where is the Usenet website?
Erin: Ole, I apologize but I do not have much information regarding this.
Erin: May I help you with anything else regarding this issue?
Erin: I await your response, Ole.
Ole: that's fine, but where can I go to get more info?
Erin: Ole, I am sending you the webpage which will help you to search the usenet website.
Erin: [Item sent - Welcome to MSN.com] http://www.msn.com/
Erin: In the search the web enter usenet and click on go.
<at this point, Erin has redirected me to www.msn.com to search the web for the term "usenet," thereby effectively hanging up on me by navigating away from the chat.>
Erin: Did you receive the webpage that I have sent to you?
Erin: I await your response, Ole.
Erin: Please send me your response, Ole.
Erin: I am sorry we were unable to conclude our chat, Ole. We are available 24 hours, 7 days a week. If you need further assistance, please come back and visit us again. For your convenience and future reference, your ticket number is <12345678>, and you will receive by e-mail a detailed transcript of our chat, including all site links and services. Thank you for using the MSN network.
[Erin - user has closed this session]
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Erin | Microsoft Network | http://supportservices.msn.com
chan.379255.inny-9481370
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