My friend Stuart Zall sent this actual letter to the Chairman of the Board of Price Costco. He has yet to hear a response. ---------------------------- June 19, 1996 Mr. Jeff Brotman Chairman of the Board, Price Costco 999 Lake Drive Issaquah, Washington 98027 Dear Mr. Brotman, I am writing this letter to tell you how Price Costco has changed my life. I have been an active customer since 1989 when I moved to San Francisco from Denver to start a new job. My wife worked for First Interstate Bank, and her affiliation with the bank allowed me to join the club. What a great delight, to work the isles buying products that I either didn't really need or that would decompose before I finished half the box. Living in San Francisco at the time, the Price Club was like manna from heaven, the prices at the "Club" helped compensate for the high cost of living in the Bay Area. I have been a loyal Price Club customer for several years and was a little nervous after the merger with your company, Costco. I must say the stores have been upgraded, the lines moved faster thanks to scanning, I can pay with my discover card, and your snack bar offers great dining values. About a year ago, I noticed that your stores were carrying condoms. I joked with my wife that buying condoms at Price Costco cheapens sex, a double entendre. On December 6, 1995, I was in your Redwood City store buying diapers and other necessities for my two children, when I made the big mistake of finding Ramses Ultra Thin condoms. I could not believe the price, four dozen for $11.95. Not only did Price Costco cheapen sex, but in one shopping trip I could buy enough to last through the millennium, (one a month). My wife was very reluctant about buying the condoms at your store, as this was not our regular brand. She questioned me about the likelihood of breakage. I told her that Price Costco is very selective about their products and with Ramses being a national brand we had little to fear. Driven by the shear value of the deal, I ignored her pleas. That night after putting the Kirkland brand laundry detergent, toilet paper and children's' products away, we opened a condom and let it work magic. I will leave out the intimate details but to be blunt the product failed. What started out looking like a cylinder ended up a rubber band. It was a complete blow out. My wife freaked. Desperately trying to calm her down, I replied, "It was only one time, the odds of you getting pregnant are minute". Sure enough one month later, we got the news she was PREGNANT!. She is due to have the baby in August. With two children and a dog, we have already maximized our living space in our tiny San Carlos, California, home. We were forced to look for a larger house. After searching the San Francisco Bay Area without much success, we have decided to move back to Denver were the housing is more affordable. Since so much change has happen in my life directly because of Price Costco, I began to ponder the following question: Does a company that sells a huge amount of infant products and relies on the buying power of a family like mine have a conflict of interest selling condoms? One more year and I would have been diaper free. As it stands, at least sixty percent of the items I buy in your store are related to my children. To complicate matters, I recently came across the Consumer Report on Rating Latex Condoms and the Ultra Thin Ramses Brand had a burst index 65, the lowest on the chart (see attached). I am not a conspiracy theory nut but it does make you wonder. Price Costco and the Zall family are now partners in the "love child" and since our move to Denver is directly related to the increase in family size, I believe that Price Costco has a fiduciary responsibility to do the following: 1. Maintain adequate Free Sampling in the Denver stores so we can feed the family. 2. Complimentary new appliances for our Denver house ( washer, dryer, and refrigerator) 3. Two year supply of Kirkland brand diapers. 4. Condiments and paper products for our new son's bris, I'll pay for the deli. In return we will name the child Jeff, Price or Sol, but not Sam or BJ. If the proposal is unacceptable to you can we at least have unlimited food sampling? Despite the problems with the condoms, we have had wonderful shopping experiences in your store. We believe your product selection and prices are the best and look forward to shopping at your Denver stores. However, in the future, management should personally test the products before offering them to the general public. Sincerely Stuart F. Zall
(From the "Rest" of RHF)