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Mr. Jones related an incident from "some time back" when IBM Canada Ltd. of Markham, Ont., ordered some parts from a new supplier in Japan. The company noted in its order that acceptable quality allowed for 1.5 per cent defects (a fairly high standard in North America at the time).
The Japanese sent the order, with a few parts packaged separately in plastic. The accompanying letter said: "We don't know why you want 1.5 per cent defective parts, but for your convenience, we've packed them separately."
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