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British customer service?

mattdm@mattdm.org (Matthew Miller)
(original, smirk)

My wife is on a business trip, and I'm expecting her to arrive home tonight. I just got a call from British Airways. It went like this. I want to emphasize that I am not making this up, and the transcript is pretty much-word-for-word, as I was so perplexed I thought I'd better write it down right away.

British woman: Hello, this is British Airways. Is Ms. Showalter there?

Me: Um, no, she's not home yet. Is there a problem?

BW: Okay, well, can I leave a message for her?

Me: Sure. Is there something wrong? As far as I know, she's on one of your flights right now.

BW: We just wanted to let her know that her flight is going to be arriving a little late. It will be arriving in Philadelphia at 7:45.

Me: The one she's on?

BW: Yes.

Me: You want me to tell her when she gets home, that her flight arrived late?

BW: Yes.

Me: Okay, I'll let her know.

BW: Thank you, sir.


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