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I had gotten lost in cryptic and ambiguous regulations, and in total desperation called the Internal Revenue service for some explanations.

I got hold of someone thoroughly familiar with the subject of my questions. He gave me complete and helpful answers.

I like to give positive reinforcement when I run across people like that, so I made it a point to say, "Thank you! You've been really informative and helpful." To which the IRS agent said,

"I'm sorry."

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